FAQ — Travelbournal LLC

Question 1

What types of businesses do you work with?

Accepted Answer

We work primarily with travel agencies, hotels and hospitality groups, corporate travel management companies, tour operators, vacation rental platforms, insurance and fintech companies serving travelers, and transportation providers. Our sweet spot is mid-market businesses that have outgrown off-the-shelf tools but aren't ready to build a full in-house engineering team.

Question 2

Do you only do travel technology, or do you handle general IT consulting too?

Accepted Answer

Both. Travel technology is our deepest specialty — we understand GDS integrations, booking workflows, and travel operations in ways that general IT firms don't. But we also provide broader IT consulting: cloud infrastructure, custom software, CRM implementations, data integration, and API development. Many clients come to us for travel-specific work and expand into other areas once they see the results.

Question 3

Can you work with our existing systems, or do we need to start from scratch?

Accepted Answer

We almost always work with existing systems. A full replacement is rarely the right answer — it's expensive, risky, and disruptive. Our typical approach is to assess what you have, identify the gaps and friction points, and build targeted solutions that integrate with your current stack. We've connected custom software to legacy booking systems, Salesforce, property management systems, and dozens of other platforms.

Question 4

What does a typical engagement look like?

Accepted Answer

Most engagements start with a free discovery call to understand your goals and current systems. From there, we scope a project with clear deliverables, timeline, and cost. We work in focused phases — typically 4–12 weeks per phase — with regular check-ins and demos so you're never in the dark. We don't do open-ended retainers without defined outcomes.

Question 5

Do you offer ongoing support after a project is complete?

Accepted Answer

Yes. We offer post-launch support and maintenance agreements for systems we build. The scope varies by project — some clients need a few hours of support per month, others need active monitoring and iteration. We'll propose a support structure that fits the complexity of what we've built together.

Question 6

Which GDS platforms do you integrate with?

Accepted Answer

We have hands-on experience integrating with Amadeus, Sabre, and Travelport. This includes flight, hotel, and car booking APIs, availability searches, PNR management, and ticketing workflows. We can build custom middleware layers that normalize data across multiple GDS sources if your business needs content from more than one provider.

Question 7

Can you automate our travel booking and reporting workflows?

Accepted Answer

Yes — this is one of our core capabilities. We've helped travel businesses reduce manual booking processing by 85% or more using automation tools like n8n, Make, and custom-built workflow engines. Common automation targets include itinerary generation, supplier confirmations, invoice creation, reporting, and client communications. We start with a workflow audit to identify your highest-impact opportunities.

Question 8

We use a specific booking platform — can you integrate with it?

Accepted Answer

Most likely yes. We've integrated with a wide range of booking platforms, property management systems, and travel-specific SaaS tools. If the platform has an API (or even a structured data export), we can typically build an integration. Share the platform name during your discovery call and we'll give you a straight answer on feasibility.

Question 9

Do you work with corporate travel management companies?

Accepted Answer

Yes, corporate travel is one of our primary verticals. We've built policy enforcement tools, approval workflow systems, spend analytics dashboards, and traveler profile management systems for TMCs. We understand the compliance requirements, duty of care obligations, and reporting demands that corporate travel programs face.

Question 10

Do you implement and customize Salesforce?

Accepted Answer

Yes. Salesforce is one of our strongest capabilities. We handle full implementations, customizations, workflow automation, custom objects, reporting, and integrations with booking systems and travel platforms. We also work with Salesforce Travel Cloud for travel-specific CRM workflows. Our team includes certified Salesforce engineers with deep experience in the travel vertical.

Question 11

We're not using Salesforce — can you work with our CRM?

Accepted Answer

Yes. While Salesforce is our deepest CRM expertise, we also work with HubSpot, Zoho CRM, Pipedrive, and others. We can build integrations between your CRM and your booking systems, automate lead and client workflows, and extend your CRM with custom functionality regardless of which platform you're on.

Question 12

Can you connect our booking system to our accounting or ERP software?

Accepted Answer

Yes. Data integration between booking platforms, CRMs, accounting systems, and ERPs is a common engagement type for us. We build the middleware, API connectors, and data pipelines that keep your systems in sync — eliminating manual data entry and the errors that come with it. We've connected booking systems to QuickBooks, NetSuite, Xero, and custom ERP platforms.

Question 13

How do you price your projects?

Accepted Answer

We price on a fixed-scope, fixed-fee basis for most projects. After the discovery call, we scope the work in detail and provide a proposal with a clear price and timeline. We don't do open-ended time-and-materials billing for project work — you know what you're getting and what it costs before we start. Ongoing support agreements are priced separately on a monthly basis.

Question 14

What's the typical project budget range?

Accepted Answer

Project budgets vary widely depending on scope. A focused automation build or CRM integration might start around $10,000–$25,000. A full custom software platform or multi-system integration project typically runs $50,000–$150,000+. We work with businesses across this range. During the discovery call, we'll give you a realistic sense of what your project is likely to cost before you commit to anything.

Question 15

How long do projects typically take?

Accepted Answer

Most projects run 6–16 weeks from kickoff to delivery, depending on complexity. A targeted automation or integration project might be 4–6 weeks. A full custom platform build is typically 12–20 weeks. We'll give you a specific timeline in the project proposal. We don't start projects we can't finish — if our capacity is constrained, we'll tell you upfront.

Question 16

Is the discovery call really free?

Accepted Answer

Yes, completely. The discovery call is a 30–45 minute conversation to understand your situation and goals. There's no pitch, no pressure, and no obligation. If there's a fit, we'll follow up with a proposal. If there isn't, we'll tell you that too — and point you in the right direction if we can.

Question 17

Are you based in Austin? Do you work with clients outside Texas?

Accepted Answer

We're headquartered in Austin, Texas, and we work with clients nationwide. The majority of our engagements are fully remote — travel and hospitality businesses operate across the country and we're set up to collaborate effectively regardless of location. We're happy to travel for on-site workshops when the project calls for it.

Question 18

Who will actually be working on our project?

Accepted Answer

Your project will be staffed with senior-level engineers and consultants — not junior developers or offshore teams. We're a small, experienced team and we don't subcontract core project work. You'll know who's working on your project from day one, and you'll have direct access to them throughout the engagement.

Question 19

Do you sign NDAs?

Accepted Answer

Yes. We're happy to sign a mutual NDA before any detailed discussions about your business, systems, or data. Confidentiality is standard practice for us — we work with sensitive operational and customer data regularly and take it seriously.

Question 20

What happens if the project scope changes mid-engagement?

Accepted Answer

Scope changes happen — we handle them transparently. If new requirements emerge that fall outside the original scope, we'll document the change, assess the impact on timeline and cost, and get your approval before proceeding. We don't absorb unlimited scope creep silently, and we don't surprise you with change orders at the end. Clear communication throughout is a core part of how we work.

Frequently Asked Questions

Services & Scope

Travel Specialization

CRM & Integrations

Pricing & Timelines

Working With Us

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